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Shipping & Returns

Everything we stock is designed and handmade to order from our small studio in North Devon. For this reason, all products in our shop have a 7-working day production period, with fully bespoke orders usually taking up to 28 working days.

Production and delivery times will vary when ordering from our bespoke service as each piece will be made specifically to your request. We will be in touch to discuss this to make sure you know when you’ll receive your order.

Shipping to the United Kingdom

Small Items £4.00
Regular Items £6.00

International Shipping

Small Items £12.00
Regular Items £24.00

If you enter an incorrect delivery address when you place an order, please get in touch with us ASAP at [email protected] to amend. If your order has already been shipped, we will not be liable for refunding any items and it is the sole responsibility of the customer to locate the package once we provide them with the courier of the shipment.

Returns & Alteration service

Due to the nature of our work and with each item being made-to-order, returns are discouraged. As part of our quality control, we make sure to check every product thoroughly before sending. However, if your order doesn’t fit or in the rare and unfortunate occasion the item(s) has arrived faulty, we may offer an alteration service if not a full refund. Just let us know within 48 hours of receiving your order. If an alteration is necessary, as soon as it’s returned to us, we’ll get adjusting and have it sent back to you within 7 working days. If your item(s) has been accepted for a full refund, your money will be returned to you within 7 working days of us receiving the item back. Products must be returned to us in the exact condition you received them in, so please keep those tags on!

In order to avoid needing an alteration, please make sure you submit the correct size when ordering and check out our size guide and made-to-measure chart. As a small business, we unfortunately aren’t able to cover return postage costs for alterations or returns.

Cancellations

If you’ve changed your mind about your order, you have up until 1 hour following the receipt of your order confirmation to cancel the order by contacting us via our email address listed above.

Sales & Promotions

At various times throughout the year, we may offer sales and promotions on select styles. Any such discounts cannot be applied to orders placed prior to their announcement and each sale or promotion will come with its own separate terms and conditions.

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